Crushing Black Friday and Cyber Monday

September 6, 2024

The Fitness Club Marketing Playbook for New Membership Success

When it comes to fitness clubs, conventional wisdom often focuses on NewYear’s resolutions as the prime opportunity to attract new members. However, recent research challenges this notion, revealing that younger generations are increasingly leveraging Black Friday and Cyber Monday promotions for their fitness journey.

Generational Insights

  • Gen Z and Millennials are more likely to respond to BlackFriday and Cyber Monday fitness promotions than New Year’s resolutions. Millennials are 66% “over” the idea of setting New Years’ resolutions, and both generations are most likely to prioritize “money” if they make a resolution at all. This is your November Play.
  • Gen X and Boomers still engage with New Year’s resolutions, with 52-53% focused on achieving better health and fitness outcomes. This is your New Year’s Play.

When executed well, Black Friday and Cyber Monday marketing can lead to impressive membership gains.

Here’s what we learned from analyzing more than five million consumer households we engaged across META (Facebook/Instagram), Programmatic Display, and DirectMail.

Consumers are Heavily Motivated to Buy

1.   META(Facebook/Instagram) Campaigns

  • 77% Higher Conversion Rate (new-member joins): META campaigns had a significant uptick in new-member conversions during Black Friday and Cyber Monday compared to the rest of the year.
  • -33% Lower CPA: The cost per acquisition for new members was markedly lower during these key dates, making our client’s marketing spend go further.

2.   Programmatic Display(PD) Campaigns

  • 347% BetterConversion Rate: Programmatic Display campaigns saw a massive boost in effectiveness inNovember, proving that precision ad design and targeting pays off.
  • -61% Lower CPA: PD campaigns were not only more effective but also more cost-efficient during this period.

3.   Direct Mail

  • 43% BetterConversion Rate: Nearly half of the direct mail campaigns saw improved results. However, 57% performed similarly to the rest of the year, underscoring that digital channels are more advantageous, likely driven by the ever-expanding commercial promotion of Cyber Monday by online retailers.
  • -6% Lower CPA: Direct mail showed some improvement, but it’s clear that a digital-first strategy reigns supreme.

Investment Insights: Be Ready to Budget

Comparatively, clients investing in Black Friday and Cyber Monday campaigns spent 84% of what they invested in January for New Year’s, illustrating a growing trend towards balanced investment in both key promotional periods.

  • 28% of our client’s annual digital ad spend was budgeted for November(Black Friday and Cyber Monday weighing heavily).
  • 34% of our clients’ annual ad spend was budgeted for New Year’s.

Strategic Synergy: META and Programmatic Display

While META and Programmatic Display campaigns shone brightly, their combined use created a synergistic effect. All clients running ProgrammaticDisplay campaigns in November also used META, indicating that the two channels work exceptionally well together.

The Future Role of YouTube

This year, we recommend adding YouTube into your mix. Although YouTube might not drive immediate clicks or form submissions, its presence significantly enhances the performance of other digital channels. Our observations show that YouTube ads boost the effectiveness of META andProgrammatic Display by 20-40% on average, leading to more leads and new members.

Sharing Some of Our Secret Sauce

To truly capitalize on Black Friday and Cyber Monday, it’s crucial to execute flawlessly on a well-planned strategy.

  • Pre-November: Launch Evergreen Ads

Evergreen ads are your core, consistent messages that run continuously before and between promotions. They keep your brand visible and top-of-mind, setting the stage for your targeted holiday campaigns.

  • Black Friday: Shift to targeted Black Friday ads to capture the holiday rush.
  • Cyber Monday: Rotate to Cyber Monday ads to maintain engagement.
  • Post-Cyber Monday: Return to evergreen content to sustain momentum.

Investing in high-quality content and design is not just a nice-to-have; it’s a game changer. As our data shows, clubs that go the extra mile in content, design, and strategic scheduling (don’t forget to warm those digital ads up) see substantial returns in new memberships and reduced CPAs.

A Common Misperception About Hefty Discounts

A common myth is that you need to slash prices dramatically or give away the farm to make your holiday campaigns pop. While it’s crucial to serve up an irresistible offer, here’s how you can keep it smart and savvy:

  • Highlight Existing Perks: If you typically don’t charge a joining fee, run ads featuring “Join now and skip the enrollment fee!”
  • Promote Flexible Terms: If annual contracts aren’t your standard, advertise “Sign up before December 1st and enjoy no annual commitment!”
  • Showcase Short-Term Gains: Offer something like “The rest of November is on us!” (which translates to just a few days of free access).

Reimagine your usual offers as Black Friday or Cyber Monday specials. The key is to make consumers feel like they’re scoring a deal—It’s all about participating in the psychological frenzy where consumers expect every deal to be a big deal and buy on impulse.

Don’t Sit This One Out

The key takeaway? Embrace the full potential of these high-impact marketing periods. Your audience is out there, ready to jump into their fitness journey. The question is, are you ready to grab their attention with a well-oiled marketing machine?

About Instinctive Insights

At Instinctive Insights, we don’t just execute thoughtful marketing campaigns and make pretty ads, we leverage data science and proprietary targeting algorithms (yup, we wrote the code ourselves) to ensure a fitness club’s ads are seen by consumers most likely to engage and become a new member.

We deliver results. Period. We don’t make clients sign annual contracts(because we deliver results and don’t need to). We’re also very proud of our 95% client retention rate in 2023 (we’re sitting at 97% so far this year).

Contact Instinctive Insights and turn this Black Friday and Cyber Monday into a fitness frenzy—where the only thing that’s going to get a sweaty workout is your membership sales!

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